FAQ

Reservations may be made by telephone or e-mail with half of the rent due by credit card (4% credit card processing charge will apply) within 24 hours of booking the reservation. The balance of the rent plus the damage waiver, additional charges, and taxes must be paid at least 30 days prior to your scheduled arrival date (by credit card) and before keys to your rental unit are distributed. You must be at least 25 years of age to rent a property.

Reservations cancelled more than 60 days prior to arrival will receive full refund, minus booking fee
Reservations cancelled between 31-59 days prior to arrival will forfeit 50% of all monies paid plus booking fee
All applicable taxes for forfeited fees will also be retained
If you cancel less than 30 days prior to arrival you will forfeit all monies paid

No, a damage waiver will be issued in lieu of a security deposit. The damage waiver costs $99 and covers your reservation for up to $1000 in damages. You will be liable for any damages occurred that are in excess of $1000. We reserve the right to charge the payment methods on file for any damages in excess of $1000 and to pursue all other legal remedies if the payment methods on file are unable to cover the cost of repair or replacement for the damages. The $99 charge for the $1000 damage waiver coverage is non-refundable, except in cases of reservation cancellations.

Check-in is no earlier than 4:00 pm and check-out time is no later than 9:00 am.

All properties are equipped with complimentary Wi-Fi.

No, maid service is not provided during your stay. Only upon departure.

We want your stay to be as comfortable and convenient as possible! Here’s what you’ll find in your rental, as well as a list of items you may want to bring along:

Items Provided:

- Bed linens, blankets, and towels

- Basic dishes, cookware, and glassware

- Microwave, dishwasher, coffeemaker, and toaster

- Air conditioning and heat

- TV with basic cable and/or streaming service

- Washer and dryer

- Either a charcoal or gas grill

Items Not Provided (Please Bring Your Own):

- Beach chairs

- Beach umbrellas

- Beach toys

- Trash bags*

- Laundry and dish detergent*

- Beach towels

*A starter supply of soap and paper products will be provided to get you through your first 24 hours.

We do not rent to high school, college or other student groups unless their parents accompany them. We do not allow our vacation rental units to be used as party houses. The occupancy of the vacation rental unit is the maximum number of guests allowed at the property.

On those units permitting pets, there shall be an additional non-refundable pet fee. Note that local ordinances prohibit pets on Navarre Beach. There are 2 dog friendly beaches within a short drive of our vacation rentals.

Smoking and vaping are strictly prohibited inside the rental units and on all balconies/decks/patios.

Rates are subject to change until the reservation is confirmed.

Blue Moon Vacation Rentals does not have a separate policy for hurricanes, including mandatory evacuations. Guests who purchased travel insurance will need to file a claim with Red Sky Travel Insurance for reimbursement. Guests who did not purchase travel insurance are subject to the standard cancellation policy.

Vacation Rental Insurance is available with your reservation and is strongly recommended. This insurance can reimburse you for prepaid, non-refundable expenses if you have to cancel or interrupt your trip due to certain unforeseeable events, such as:

- Sickness or injury affecting you, a family member, or a traveling companion

- Flight delays due to adverse weather

- Interruptions of road service

- Terrorist acts

- Mandatory evacuations

Additional benefits may include coverage for medical and dental emergencies, baggage, emergency assistance and transportation, and services like identity theft protection and 24/7 emergency support. Coverage details, exclusions, and terms apply-please review your policy documents carefully and contact the insurance provider with any specific questions.

For more information or to review the policy, visit Red Sky Travel Insurance's website or contact them directly.